Degraded Performance / Partial Outage

Incident Report for Pencil

Resolved

This incident has been resolved.

Posted Nov 19, 2025 - 04:46 UTC

Monitoring

Cloudflare has deployed a fix to production. We are currently monitoring the update on our platform to ensure full stability.

Posted Nov 18, 2025 - 15:12 UTC

Identified

We are currently investigating an issue impacting our services. Preliminary reports indicate the cause is a third-party service disruption (Cloudflare) affecting connectivity and performance across our platform. Customers may experience slow loading times or intermittent connection errors.

We are actively monitoring the situation and awaiting updates from Cloudflare.

Posted Nov 18, 2025 - 11:53 UTC

This incident affected: app.trypencil.com, pro.trypencil.com, and Cloudflare R2.